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Returns and Refunds

We strive to ensure that you are completely satisfied with your experience. Therefore, if you have purchased items you no longer need, you may return them to us within 14 days of receiving them.

14-day return window

Return most items within 14 days of delivery for a full refund

How to return

1

Request return

Log into your account and select the order/item you want to return

2

Get RMA Number

Receive your Return Merchandise Authorization number via email

3

Pack & Ship

Securely pack items in original packaging and ship to our return center

4

Get Refund

Refund processed within 3-5 business days

Return eligibility

Eligible for return

  • Unused parts in original packaging
  • Parts with manufacturing defects
  • Electrical items NOT CONNECTED to the car
  • Damaged parts received from carrier
  • Parts that don't match description

Not eligible

  • Electrical parts that have been installed
  • Special order or custom parts
  • Parts without original packaging
  • Parts returned after 14 days
  • Fluids, chemicals, or hazardous materials
  • Parts with signs of installation or use

Refund options

Original payment method

Refund processed within 3-5 business days

After inspection approval

Store credit

Same day

Instant credit to your account

Exchange

Ships within 24h

After receiving returned item

Return shipping

  • Free return shipping for defective items or our errors.
  • Customer pays return shipping If you've changed your mind or ordered something you don't need.
  • Please pack items in their original boxes inside a separate box to ensure they remain undamaged. If the packaging is damaged, we will not be able to accept the return.

Need help with a return?

Contact our returns team at info@parto.lt or call +370 686 20868