Returns and Refunds
We strive to ensure that you are completely satisfied with your experience. Therefore, if you have purchased items you no longer need, you may return them to us within 14 days of receiving them.
14-day return window
Return most items within 14 days of delivery for a full refund
How to return
Request return
Log into your account and select the order/item you want to return
Get RMA Number
Receive your Return Merchandise Authorization number via email
Pack & Ship
Securely pack items in original packaging and ship to our return center
Get Refund
Refund processed within 3-5 business days
Return eligibility
Eligible for return
- Unused parts in original packaging
- Parts with manufacturing defects
- Electrical items NOT CONNECTED to the car
- Damaged parts received from carrier
- Parts that don't match description
Not eligible
- Electrical parts that have been installed
- Special order or custom parts
- Parts without original packaging
- Parts returned after 14 days
- Fluids, chemicals, or hazardous materials
- Parts with signs of installation or use
Refund options
Original payment method
Refund processed within 3-5 business days
After inspection approval
Store credit
Same day
Instant credit to your account
Exchange
Ships within 24h
After receiving returned item
Return shipping
- Free return shipping for defective items or our errors.
- Customer pays return shipping If you've changed your mind or ordered something you don't need.
- Please pack items in their original boxes inside a separate box to ensure they remain undamaged. If the packaging is damaged, we will not be able to accept the return.
Need help with a return?
Contact our returns team at info@parto.lt or call +370 686 20868